Senior (Complex) Case Manager
Core
Provide intensive case management to individuals with medium-to-high complexity needs, including homelessness, trauma, mental health, and AOD use, to help them stabilize and rebuild stability.
Role type
Senior Case Manager (Social Work/Community Services)
Builds
Individual case plans, coordinated care pathways, and community support networks for vulnerable participants.
Domain
Social Services / Homelessness Support / Mental Health
Deliverable
client delivery
Required skills
Risk assessment, safety planning, trauma-informed care, case plan development, advocacy, referral management, group facilitation, cultural safety practice, record keeping.
Preferred skills
Knowledge of Darwin's homelessness sector, experience with Aboriginal and Torres Strait Islander peoples, First Aid certification.
Technologies
None stated
Responsibilities
Develop individual case plans supporting stability and personal goals; respond to critical incidents and escalating behaviors; advocate for participants with government and non-government agencies; maintain accurate records; identify risks and escalate concerns; assist participants in accessing services and attending appointments; contribute to group activities and life skills programs.
Seniority
Senior, hands-on IC
