Customer Service Specialist
Core
Support sales of spare parts for pulp and fiber line equipment and power plant applications in pulp and paper mills across Indonesia by turning customer needs into technical solutions.
Role type
Senior Customer Service Specialist (Technical Sales Support)
Builds
Technical solutions, quotations, and order execution for pulp mill spare parts
Domain
Pulp & Paper Industry / Industrial Equipment
Required skills
Pulp mill technologies expertise, Technical solution development, Quotation preparation, Order coordination, Pricing negotiation, Purchase order management, Technical communication, Incoterms knowledge
Preferred skills
SAP/Baan/Lotus experience, MS Office proficiency
Technologies
SAP, Baan, Lotus, MS Office
Responsibilities
Partner with sales to identify customer needs and develop technical solutions, Prepare technical specifications and quotations, Respond to technical enquiries, Resolve order-related issues and complaints, Coordinate with cross-functional teams, Manage purchase orders and invoicing, Negotiate pricing with sales team, Maintain communication with global manufacturing units
Seniority
Senior, hands-on IC