Technical Support Engineer
Core
Provide expert-level technical support via phone and screen-sharing to heavy civil construction clients using the B2W ONE Platform, resolving complex application errors and configuration issues.
Role type
Technical Support Engineer (Software)
Builds
B2W ONE Platform for heavy civil construction
Domain
Construction Technology (AECO)
Deliverable
client delivery
Required skills
Relational database concepts, Microsoft Windows desktop/server, Google products, SQL, CRM systems
Preferred skills
Coding/programming background, AECO or construction technology industry experience
Technologies
B2W ONE Platform, Microsoft Windows, Google products, SQL
Responsibilities
Provide expert-level support via phone and screen-sharing, Resolve complex application errors and data inconsistencies, Document defects and trends for development teams, Develop and publish Knowledge Base articles
Seniority
Individual Contributor