Senior Customer Service Specialist - Order Management
Hybrid
Core
Manage end-to-end order processing, validation, and execution to ensure accurate and timely delivery for customers.
Role type
Senior Customer Service Specialist (Order Management)
Builds
Order execution and delivery timelines
Domain
Logistics / Order Management
Required skills
Order management, ERP systems, Microsoft Office (Advanced Excel, Power BI), Data integrity, Process compliance, Reporting
Preferred skills
Medical device industry experience, Business Process Analysis
Responsibilities
Manage end-to-end order processing and entry, Monitor order status and coordinate with logistics teams, Review and validate customer orders and documentation, Communicate with stakeholders regarding order progress, Support invoicing processes, Maintain accurate order records, Identify process improvement opportunities
