Supervisor, Customer Care (Hybrid)
Core
Oversee a Customer Care team responsible for order management, customer quotes, service issue resolution, and operational support.
Role type
Senior Customer Care Team Lead
Builds
Customer care operations and service delivery
Domain
Healthcare equipment / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, operational oversight, process improvement, performance metrics analysis, staffing forecasting, cross-functional partnership, conflict resolution, training and development
Preferred skills
Salesforce, SAP, Genesys
Responsibilities
Lead daily operations of the Customer Care team, monitor service and productivity metrics, manage escalations regarding orders and billing, forecast staffing needs, coach and develop team members, partner with cross-functional teams to resolve issues, drive continuous improvement initiatives
Seniority
Senior, hands-on IC