Product Support Analyst
Core
Provide technical support, troubleshooting, and training for mobile mapping and positioning systems to customers and field staff.
Role type
Product Support Analyst (Geomatics/Surveying)
Builds
Mobile mapping and positioning solutions for construction, surveying, and mapping industries
Domain
Geospatial technology, surveying, and mobile mapping
Deliverable
client delivery
Required skills
Geomatics, GNSS/IMU integration, Mobile Mapping, Photogrammetry, Remote Sensing, GIS, Technical troubleshooting, Customer training
Preferred skills
GNSS/IMU integration expertise
Technologies
GNSS, IMU, Mobile Mapping Systems, GIS
Responsibilities
Provide technical support and advice on product performance and installation; Resolve complex problems during project installation phases; Conduct technical training for staff and clients; Perform field product support including operations support and sales demonstrations; Participate in product technical reviews and recommend enhancements; Prepare documentation for troubleshooting procedures.
Seniority
Mid-level, hands-on IC
