Technical Customer Support
Core
Deliver high-impact technical support for Trimble's VDC and Fabrication solutions, helping MEP contractors and fabricators leverage software like Trimble FabShop and Revit to construct models and fabricate sheet metal duct.
Role type
Technical Customer Support Technician (Software)
Builds
Connected VDC products and Fabrication solutions for the AECO industry
Domain
Construction Technology (AECO), MEP Engineering, BIM
Deliverable
client delivery
Required skills
Technical customer support, software troubleshooting, system setup, networking, software interoperability, BIM adoption support, documentation authoring
Preferred skills
BIM/VDC software (Revit, SysQue, Trimble Connect, AutoCAD), Tier I-III support, Salesforce CRM, Microsoft SQL, Windows 11, network connectivity troubleshooting
Technologies
Trimble FabShop, Autodesk CamDuct, Autodesk Revit, Trimble SysQue, Trimble Connect, AutoCAD, Jira, Salesforce, Zoom, TeamViewer, Microsoft SQL, Windows 11
Responsibilities
Resolve software bugs and requirement needs for VDC products, collaborate with development teams to enhance workflows and documentation, represent the organization as a technical expert at industry events, author technical notes and documentation.
Seniority
Mid-level, hands-on IC
