Senior Customer Service Representative - Hybrid
Core
Primary point of contact for customers before and after sales, supporting the sales team by fostering strong client relationships that directly impact service and product revenue.
Role type
Senior Customer Service Representative
Builds
Strong client relationships and accurate order processing
Domain
Medical Devices
Required skills
Customer inquiry handling, Order processing, Data entry, KPI tracking, Regulatory compliance, Cross-functional collaboration
Preferred skills
Account representative experience, Order entry, SAP, Medical Device Experience
Responsibilities
Answer calls and process email requests, Place and process product orders, Perform data entry in Salesforce, Meet required KPIs, Follow up on customer inquiries, Collaborate with the customer service team, Ensure compliance with medical device regulatory requirements