Process Excellence Manager
Core
Drive continuous improvement, digital transformation, and performance optimization for global customer care, field service, and clinical operations.
Role type
Senior Process Excellence Manager (Strategic & Hands-on)
Builds
Standardized processes, measurable operational improvements, and scalable business solutions for customer care and service functions.
Domain
Healthcare operations / Customer Service / Operational Excellence
Required skills
Lean, Six Sigma, Kaizen, Value Stream Mapping, Business Process Management, Change Management, Cross-functional leadership, Workforce planning, Data-driven decision making
Preferred skills
Workflow automation, SAP, Service management platforms, Power BI, Tableau
Responsibilities
Lead enterprise-wide continuous improvement initiatives; Define and monitor KPIs (turnaround time, first-time quality, service levels); Direct cross-functional teams in process optimization and digital transformation; Manage and develop teams through performance and succession planning; Partner with business leaders to standardize processes and implement data-driven solutions.
Seniority
Senior, hands-on IC with strategic leadership
