Senior Process Excellence Lead
Core
Drive continuous improvement initiatives across the organization using Lean and Six Sigma methodologies to increase efficiency, reduce costs, and enhance customer satisfaction.
Role type
Senior Process Excellence Lead (hands-on leader)
Builds
Operational excellence frameworks and standardized processes
Domain
Business Process Outsourcing (BPO) / Digital Services
Required skills
Lean Six Sigma Black Belt or Green Belt certification, DMAIC methodology, process mapping, statistical analysis, project management, data visualization, stakeholder engagement, team mentoring
Preferred skills
None stated
Technologies
Minitab, Visio
Responsibilities
Lead process improvement projects from ideation to completion using DMAIC; Facilitate workshops and Kaizen events to map current and future state processes; Utilize statistical analysis and process mapping tools to analyze datasets; Develop and maintain dashboards and KPIs to monitor process performance; Prepare and present progress reports and business cases to stakeholders; Mentor team members on Lean and Six Sigma principles; Champion a culture of operational excellence; Document new and updated processes
Seniority
Senior, hands-on IC