Engineer, Automations (AI/ML),Technical support
Core
Build internal automation scripts, support tools, and AI/ML solutions to enable the Technical Support team to troubleshoot Vocera medical communication products.
Role type
Mid-level IC Software Automation Engineer (AI/ML)
Builds
Internal troubleshooting tools, automation scripts, and AI/ML solutions for the Technical Support organization
Domain
Healthcare technology / Medical devices
Deliverable
production ML models | product features
Required skills
Python, Java, SQL, NoSQL, Git, Flask, FastAPI, Pandas, Airflow, Terraform, Ansible, React, AngularJS, Tableau, PowerBI, Jenkins, Jira, Confluence
Preferred skills
Experience with AI tools (Cursor, Microsoft Copilot), ETL frameworks (PySpark, ElasticSearch), infrastructure automation (VMWare), data visualization (Apache Superset)
Responsibilities
Design and build internal tools/automation for troubleshooting; Support tools (CAFI, ASL, CI/CD Data Pipelines) for log analysis; Develop automation scripts to eliminate manual processes; Collaborate with development teams to ensure feature effectiveness; Document designs and product capabilities
Seniority
Mid-level, hands-on IC