Service Coordinator/Engineer
Core
Coordinate global service operations and support marine automation customers, managing warranty cases, quotations, and on-site service execution.
Role type
Service Coordinator/Engineer (Marine Automation)
Builds
Service solutions and automation upgrades for marine vessels
Domain
Marine automation and ship engineering
Deliverable
client delivery
Required skills
ERP system management, CRM system usage, project coordination, warranty case management, quotation accuracy, work order creation, timeline coordination, on-site service execution, emergency support, PLC/automation programming knowledge
Preferred skills
Marine ship engine systems knowledge, experience working on ships with electrical or data programming, experience working abroad, additional languages
Technologies
Infor LN, ERP systems, CRM systems
Responsibilities
Support and service marine customers, plan and coordinate global service jobs, follow up on open warranty cases, maintain and update quotations, manage orders from quotation to invoicing, plan and execute on-demand service and upgrades, provide 24/7 emergency support
Seniority
Mid-level, hands-on operational role