Senior Staff Technical Support Engineer (Hybrid)
Core
Deploying and troubleshooting Vocera communication solutions in customer environments, focusing on wireless infrastructure and voice-over-wireless performance.
Role type
Senior Staff Technical Support Engineer (Networking/Wireless)
Builds
Vocera communication systems and wireless network configurations
Domain
Healthcare technology, Wireless networking, Voice over Wireless
Deliverable
client delivery
Required skills
Wireless infrastructure design and troubleshooting (802.11), WLAN configuration, Virtualization (VMWare), Wireless security (802.1x), Voice over wireless troubleshooting, Network documentation, Customer issue resolution
Preferred skills
Wireshark, Omnipeek, Airmagnet, Ekahau, SIP, PBX/telephony systems, CWNA, CCNA, R&S, Wireless, Aruba ACMA
Technologies
VMWare, 802.11, 802.1x, Wireshark, Omnipeek, Airmagnet, Ekahau, SIP, PBX
Responsibilities
Troubleshoot customer environments and WLAN configuration issues, Author knowledge-based articles, Provide formal and informal training to customers and partners, Mentor junior team members
Seniority
Senior Staff, hands-on IC with mentorship