Field Service Technician (Neptune) - Scranton, PA
Core
Field-based technical support for bio-medical equipment in hospital settings, troubleshooting and resolving product issues while maintaining accurate service records.
Role type
Field Service Technician (Bio-medical equipment)
Builds
Repairs and maintains medical devices for hospital customers
Domain
Healthcare / Bio-medical equipment maintenance
Deliverable
physical/clinical work
Required skills
Bio-medical equipment maintenance, repair, and installation; Troubleshooting complex technical issues; Interpreting service bulletins and technical manuals; Proficient in Microsoft Office Applications; Valid driver's license with good driving record; Physical stamina for standing, walking, and lifting up to 75lbs; Ability to work with bio-hazardous materials using PPE
Preferred skills
3+ years technical service experience; University or formal technical training; Experience with Stryker or similar healthcare equipment
Technologies
Microsoft Office Applications
Responsibilities
Travel between hospitals to address service requests; Diagnose and repair medical equipment; Document service results and maintain quality records; Interact with customers and internal partners to resolve issues
Seniority
Mid-level, hands-on IC