Product Support Specialist
Core
Provide clinical product support and guidance to orthopedic surgeons during Mako robotic and manual hip/knee surgical procedures while supporting sales growth.
Role type
Field-based clinical product support specialist (robotic & manual orthopedics)
Builds
Robotic-assisted surgical outcomes and expanded customer accounts for Stryker Joint Replacement
Domain
Medical devices / Orthopedics / Robotic Surgery
Deliverable
physical/clinical work
Required skills
Mako robot operation and troubleshooting, pre-operative CT scan planning, implant sizing and positioning, surgical procedure training, CRM administration, stakeholder identification, sales rapport building, technical escalation coordination
Preferred skills
OR experience, manual hip/knee procedure competency, complex revision case coverage, business planning, market analysis
Technologies
Mako robotic system, proprietary pre-operative planning software, CRM tools
Responsibilities
Train surgeons and staff on Mako robot setup, breakdown, and intra-operative activities; troubleshoot technical issues independently or escalate to field service; prepare pre-operative CT scans and assist with implant planning; achieve annual sales targets and KPI metrics; segment sales areas to expand existing and grow new customers; administer customer database/CRM; participate in organizational development meetings
Seniority
Individual Contributor, field-based with mentorship
