Order Management Coordinator
Core
Process and manage customer spare parts purchase orders from receipt to invoicing, ensuring accuracy and efficiency in a high-volume environment.
Role type
Order Management Coordinator
Builds
Customer spare parts purchase orders and related invoicing
Domain
Industrial automation and manufacturing spare parts
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
order processing, customer support, warranty claim management, cross-functional collaboration, ERP system usage, CRM system usage, invoicing support
Preferred skills
basic technical understanding of automation, industrial spare parts knowledge
Responsibilities
Process and manage customer POs from receipt to invoicing, Serve as the primary point of contact for customers regarding orders and shipments, Provide basic technical support to customers regarding spare parts, Manage warranty claims and coordinate replacement orders, Collaborate with Regional Service Managers, Field Service Teams, Sales, Logistics, Supply Chain and Finance, Maintain accurate records of customer interactions and orders in ERP and CRM systems, Support accurate and timely invoicing of processed orders
Seniority
Individual Contributor