Technical Customer Support Professional
Core
Provide high-level technical assistance and troubleshooting for complex UAV photogrammetry and mapping workflows, serving end-users, field engineers, and technicians.
Role type
Senior Technical Customer Support Engineer (Photogrammetry)
Builds
Cloud and desktop-based photogrammetry software solutions for geospatial data processing
Domain
Geospatial technology, UAV photogrammetry, and civil construction
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Troubleshooting spatial data and 3D modeling, Manual data processing and correction, Point cloud cleanup and editing, Data preparation and quality assurance, Expertise in desktop surveying software, Drone data capture consultation, Ground control point troubleshooting, Technical writing, AI utilization, Infrastructure and networking, Scripting and programming, Microservices and APIs, Camera and sensor knowledge, GNSS and IMU systems, UAS and photogrammetry software, Data analysis and quality control, Aerial survey evaluation, Processing optimization, Environmental assessment
Preferred skills
Experience with Trimble Business Center, UASMaster, Applanix, Pix4D, Civil construction and earthworks domain knowledge
Technologies
Azure, AWS, Grafana, Postman, UASMaster, Trimble Connect, Trimble Business Center
Responsibilities
Diagnose and resolve complex photogrammetry processing errors, assist customers in setting up workflows for RTK/PPK data integration, create FAQs and troubleshooting guides, resolve complex photogrammetry processing failures, manually re-process failed cloud automation jobs, clean up point clouds, verify high-precision XMP data, train customers on drone data capture, document resolutions for complex missions, evaluate exterior orientations and block adjustments, check drone flight parameters, set appropriate extraction levels, analyze image content for challenges
Seniority
Senior, hands-on IC