Call Centre Agent-2
Core
Deliver high-quality customer service via telephone and digital channels for FNB Short Term Insurance, resolving queries and providing accurate product information.
Role type
Customer service agent (short-term insurance)
Builds
Customer satisfaction and service efficiency for FNB Short Term Insurance clients
Domain
Financial services / Insurance
Deliverable
client delivery
Required skills
Telephonic and written communication, Short-term insurance knowledge (Personal Lines), Commercial Lines experience, Cost management, Governance compliance, Data analysis, Product knowledge maintenance
Preferred skills
RE and FAIS qualification, Grade 12 minimum qualification
Technologies
Approved business system
Responsibilities
Communicate with clients to provide accurate product information, Resolve customer queries efficiently within agreed timelines, Manage costs within approved budget, Ensure client investigation deadlines are met, Record client feedback accurately on the business system, Report on Call Centre activities to improve business results
Seniority
Individual Contributor