Patient Service Representative
Core
Welcoming patients, registering them, coordinating appointments, and handling insurance/cash transactions at a primary care clinic.
Role type
Front-line patient service representative
Builds
Patient intake workflows and clinic operations
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient registration, insurance verification, cash handling, phone support, medical records management, data entry
Preferred skills
High-volume service industry experience, bilingual skills
Technologies
Electronic health records systems, payment processing systems
Responsibilities
Greeting and welcoming patients, organizing patient intake and appointments, entering/updating patient information, assisting with paperwork, scanning and filing medical records, answering phone calls, processing insurance and co-payments, informing site manager of wait times