Support Specialist
Core
Provide technical and human support for PrestoSports SaaS solutions (content management, live stats, apps) to colleges and conference offices.
Role type
Support Specialist (SaaS)
Builds
PrestoSports digital products for athletic organizations
Domain
Sports technology / SaaS
Deliverable
client delivery
Required skills
problem-solving, communication, SaaS knowledge, Salesforce basics, Google Suite, collegiate sports understanding, time management
Preferred skills
sports industry enthusiasm, adaptability, detail orientation, flexibility
Responsibilities
Respond to customer issues via Salesforce, live chat, or SMS; provide guidance on product suite; conduct 1:1 trainings; escalate advanced issues to internal teams; work flexible hours including nights/weekends for events.
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