Senior Director, Hospitality
Core
Deliver white glove hospitality programs and manage global client activations for iconic brands, ensuring flawless execution from planning to delivery.
Role type
Senior Director, Hospitality Operations & Client Leadership
Builds
High-end client experiences, global event activations, and hospitality programs
Domain
Luxury hospitality, events, and premium service industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> client delivery
Required skills
Strategic leadership, budget management ($1M+), team mentorship, client relationship management, operational oversight, vendor/partner relationship building, crisis management, project prioritization
Preferred skills
Hospitality certification, service industry experience, global travel knowledge, luxury market expertise, sports/entertainment industry knowledge
Technologies
N/A
Responsibilities
Oversee account delivery from planning through execution; mentor and lead multiple direct reports; manage complex budgets and financial reporting; build and maintain senior client relationships; ensure strict quality control and adherence to service standards; coordinate with agency teams and third-party suppliers
Seniority
Senior, hands-on IC with strategic leadership