Branch Delivery Sales and Service Team Leader
Core
Lead, coach, and support a branch sales and service team to achieve performance targets, deliver exceptional customer experiences, and ensure compliance within a dynamic financial services environment.
Role type
Branch Team Leader (Sales & Service)
Builds
Sales performance, customer account growth, and service delivery for retail banking clients
Domain
Financial Services / Retail Banking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, sales target management, customer experience management, compliance and risk governance, data analysis, conflict resolution
Preferred skills
Banking or business management certification, supervisory experience, talent management
Technologies
None stated
Responsibilities
Lead and support the sales and service team to achieve and exceed agreed targets, Drive sales across product and campaign initiatives to optimise growth and profitability, Deliver customer experience excellence aligned to organisational values and service standards, Ensure product knowledge and advice provided is technically accurate and compliant, Analyse customer insights and business data to identify service and sales improvement opportunities, Manage team delivery against goals including performance moderation and development planning
Seniority
Junior to Mid-level, hands-on IC