Risk Supervisor
Core
Lead day-to-day operations of the Risk team, overseeing merchant risk monitoring, transaction review, bank account change controls, and portfolio risk oversight to identify, investigate, and mitigate fraud and compliance risks.
Role type
Senior IC risk operations supervisor (payments/fraud)
Builds
Risk monitoring frameworks, operational controls, and team capabilities for a payments processing organization
Domain
Fintech / Payments / Fraud Prevention
Required skills
Risk operations leadership, fraud prevention, transaction monitoring, ACH/NACHA compliance, chargeback management, team management, operational risk management, analytical decision-making, stakeholder management, project management, quality assurance
Preferred skills
Merchant acquiring experience, PayFac operations, fintech risk, card-not-present environments, risk platform familiarity (Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe), KPI/SLA development, audit support, MCC governance, high-risk vertical monitoring, risk control design
Technologies
Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe
Responsibilities
Lead and oversee daily risk team activities including queues, investigations, alerts, and escalations; Supervise merchant risk monitoring for fraud, compliance, and transaction risks; Review and approve escalated investigations involving held transactions and suspicious behavior; Manage team workload, priorities, and resource allocation; Conduct regular quality assurance reviews of risk cases and workflows; Provide coaching, mentoring, and performance feedback to Risk Analysts; Oversee bank account change controls and post-change monitoring; Ensure ongoing merchant monitoring programs and enhanced due diligence reviews; Support audits, compliance reviews, and regulatory examinations; Prepare and deliver risk reporting, KPI dashboards, and trend analysis; Identify emerging risks and implement process improvements.
Seniority
Senior, hands-on IC with leadership responsibilities
