IT Training Content and Design Manager
Core
Strategic oversight and hands-on development of IT training content, including courses, job aids, and learning paths, to support effective technology adoption across the firm.
Role type
Senior IT Training Content and Design Manager
Builds
Scalable, role-based learning experiences for enterprise or technical applications
Domain
Corporate IT training and instructional design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, content lifecycle management, stakeholder management, facilitation, technical coaching, project management, accessibility standards compliance, adult learning principles, Microsoft 365 proficiency, online learning module development
Preferred skills
Legal industry software knowledge (Document Management Systems), AI-enabled learning technologies
Technologies
Microsoft Office Suite, Microsoft 365, AI-enabled learning tools
Responsibilities
Lead design and development of IT training content; manage IT Training Content team; own content strategy and standards; translate SME knowledge into learning experiences; facilitate SME knowledge-capture sessions; prioritize content based on business impact; perform hands-on content updates; manage content lifecycle activities; review and approve team deliverables; partner with delivery managers on rollout plans; analyze learner feedback and adoption metrics.
Seniority
Senior, hands-on IC with management responsibilities