Assistant Manager / Deputy Manager - Customer Service
Core
Manage end-to-end Order-to-Cash (O2C) processes, coordinate logistics and distribution, and handle credit management for a specific business line to ensure timely order fulfillment and customer satisfaction.
Role type
Assistant Manager / Deputy Manager - Customer Service
Builds
Order fulfillment, inventory availability, and operational excellence for global chemical industry clients
Domain
Chemical manufacturing / Global Trade / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order-to-Cash process management, SAP transaction processing, logistics coordination, credit risk monitoring, MIS report generation, trade compliance adherence
Preferred skills
Chemical manufacturing industry experience
Technologies
SAP, Power BI, CUPSET+, ECPW, Import System
Responsibilities
Manage end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment; Process SAP transactions for sales orders, invoices, and reports; Coordinate with transporters and warehouse teams for smooth dispatches and timely deliveries; Manage import/export documentation and execution of High Sea Sales, Customs Bonded Warehouse, and other export shipments; Coordinate with overseas credit management teams on credit limits and monitor accounts receivable; Generate monthly MIS reports related to sales, inventory, and logistics; Ensure compliance with trade regulations and support internal/external audits
Seniority
Mid-Senior, hands-on IC
