SAP Business Support Analyst
Core
Serve as the primary point of contact for day-to-day SAP-related incidents in an aircraft engine MRO shop, troubleshooting execution issues and providing real-time visibility into production status.
Role type
SAP Business Support Analyst (MRO Shop Floor)
Builds
SAP reporting dashboards, tools, and standard operating procedures for engine maintenance operations.
Domain
Aerospace / MRO (Maintenance, Repair, Overhaul) / Enterprise Resource Planning
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP ECC application support, root cause analysis, stakeholder identification, training material development, issue routing, release support, process standardization
Preferred skills
Knowledge of aircraft engine components and repair processes
Technologies
SAP Fiori, SAP Analytics Cloud, MRO Insight, Spotfire
Responsibilities
Troubleshoot Gate 1 SAP execution issues such as task list clearance and vendor setup; Design, implement, and maintain SAP reporting dashboards and tools to provide real-time visibility into Gate 1 status; Collaborate with global SAP Operations Support team to resolve transactional, data, or process issues; Develop training materials including Standard Operating Procedures and user guides; Support site User Acceptance Testing (UAT) for SAP projects and enhancements; Drive production support standardization and promote standard SAP operating practices; Identify opportunities for application and process improvements that enhance shop productivity; Provide visibility to the site DT Leader on emerging SAP trends, risks, and operational concerns.
Seniority
Mid-level, hands-on IC