Digital Shopfloor Support Specialist
Core
Providing day-to-day support, training, and optimization for digital shopfloor applications in the aerospace sector.
Role type
Digital Shopfloor Support Specialist
Builds
Digital shopfloor applications for aerospace manufacturing operations
Domain
Aerospace / Manufacturing
Deliverable
client delivery
Required skills
IT solution support, root cause analysis, technical documentation, stakeholder engagement, digital technologies understanding, aerospace composite manufacturing knowledge, aerospace regulations knowledge
Preferred skills
Aerospace industry client experience
Technologies
ServiceNow
Responsibilities
Provide day-to-day support to users of shopfloor digital applications, Deliver training sessions and onboard new users, Gather user feedback and document evolution requests, Manage incidents and service requests, Monitor application performance, Prepare regular status reports
Seniority
Mid-level, hands-on IC
