Digital Solutions Specialist
Core
Field-based professional responsible for accelerating the adoption and effective utilization of digital orthodontic products and workflows for orthodontic practices.
Role type
Customer Implementation Specialist (Digital Health)
Builds
Customer activation and repeatable utilization of digital orthodontic solutions
Domain
Digital Orthodontics / Medical Devices
Required skills
Practice readiness assessment, implementation planning, field-based training delivery, workflow optimization, issue resolution, cross-functional collaboration, CRM documentation, territory management
Preferred skills
Experience in orthodontics, dentistry, medical devices, clinical training, customer success
Technologies
Digital orthodontic systems, CRM/implementation-management systems
Responsibilities
Conduct practice-readiness assessments, develop customer-specific implementation plans, deliver product and workflow training to clinical teams, support initial case submissions and early adoption, resolve workflow gaps and adoption barriers, coordinate handoffs to long-term support teams, gather and report customer insights
Seniority
Mid-level, hands-on IC