Ormco Customer Service Supervisor
Core
Lead, coach, and supervise a team of 7–12 members to ensure high standards of customer experience, order accuracy, and process improvement for Ormco's orthodontic products.
Role type
Senior Customer Service Supervisor
Builds
Customer experience cycle, order handling (quotations, orders, deliveries, invoices), and team operations
Domain
Healthcare / Orthodontics / Customer Service
Required skills
Team leadership and coaching, Customer experience management, Order management, ERP system usage, Stakeholder relationship building, Process improvement, Escalation management, Training and development, Performance feedback, Compliance with legal requirements
Preferred skills
Building and developing teams, Strategic work relationships, CRM system usage, Continuous improvement
Technologies
ERP systems, CRM systems
Responsibilities
Lead and coach a team of 7–12 members, Secure high standard of Customer Experience, Ensure orders are correct and placed by cutoff time, Implement and identify improvement areas of European processes, Distribute and organize daily workload, Build excellent relationships with stakeholders, Participate in stakeholders' meetings, Provide training and work instructions to associates, Ensure smooth team operations, Maintain Customer Master Data & Discounts in ERP, Supervise backorders, Assure fulfilment of local Terms and Conditions, Guarantee customer experience cycle in service incidents, Highlight potential issues with providers or partners, Hold regular one-to-one meetings with team members, Run regular team meetings and Daily Management follow-ups
Seniority
Senior, hands-on IC