DEXIS Project Manager, Customer Experience (Hybrid-Quakertown, PA)
Core
Analyze and optimize business processes to improve customer experience and delivery quality for dental imaging solutions.
Role type
Process Improvement Project Manager
Builds
Optimized business processes and automated solutions for customer service and technical support workflows
Domain
Medical device manufacturing / Dental imaging / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process analysis, Project management, Cross-functional collaboration, Data-driven analysis, ERP/CRM proficiency, Solution testing/UAT coordination
Preferred skills
Dental industry experience, Call center/customer service leadership, Back-end e-commerce experience
Technologies
EBS tools, ERP platforms, CRM platforms
Responsibilities
Analyze existing business processes, Identify and prioritize improvement opportunities, Coordinate/Lead process improvement projects, Implement solutions to optimize/automate processes, Perform data-driven analysis, Communicate requirements and test solutions
Seniority
Mid-level, hands-on IC
