Process Improvement & Governance Manager
Core
Driving sustainable, repeatable, and quantifiable business process improvements and overseeing compliance governance initiatives.
Role type
Process Improvement & Governance Manager
Builds
Process and customer experience improvement solutions
Domain
Operations / Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process data analysis, Policy and procedure review, Change management, Vendor management, Project management, Stakeholder partnership
Preferred skills
Workforce planning, CRM platform (Salesforce), Telephony (Genesys/InContact)
Responsibilities
Implementing and managing process improvement solutions, Developing and executing continuous improvement plans, Reviewing policies and procedures, Leading change management efforts, Collaborating with teams to identify process gaps, Liaising with reporting/analytics teams
Seniority
Mid-level, hands-on IC
