Manager Care Ops (LatAm)
Core
Lead Customer Operations and Agent Enablement for FOX LATAM, ensuring scalable support across Latin America.
Role type
Manager, Customer Operations
Builds
Scalable customer support operations and agent enablement systems
Domain
Media & Entertainment (Sports Streaming)
Required skills
Customer operations leadership, Agent enablement, CRM/Contact center tools, Project management, Data-driven decision making, Documentation, Spanish fluency
Preferred skills
LATAM market experience, Salesforce, Change management, Knowledge management
Technologies
CRM, Chat platforms, Telephony systems, Knowledge bases
Responsibilities
Design and govern agent training content and SOPs, Lead cross-functional operational initiatives, Analyze agent performance data to drive insights, Collaborate with Product and Tech teams on support tooling, Foster a culture of clarity and continuous improvement
Seniority
Manager, hands-on leadership
