Director, Digital Client Services
Core
Drive process improvement, workflow optimization, and AI adoption for digital client services operations at the intersection of sales, ad ops, and engineering.
Role type
Director, Digital Client Services (Process & Operations)
Builds
Digital ad sales workflows, process documentation, and onboarding programs for the Digital Client Services team.
Domain
Digital Advertising / Media Operations
Deliverable
product features
Required skills
Digital advertising operations, Ad Tech ecosystem (OMS, CRM, Ad Servers), Media lifecycle management, Data & BI literacy, Workflow mapping, Stakeholder collaboration, Process optimization, AI adoption
Preferred skills
Experience in client services or account management, Hands-on OMS/CRM/Ad Server knowledge, Tableau proficiency
Technologies
Salesforce, Google Ad Manager, FreeWheel, Tableau, OMS, CRM
Responsibilities
Act as primary point of contact for day-to-day process questions; Gather system feedback and log technical requests for Engineering; Map and refine digital workflows across Client Services, Sales, Ad Ops, and Engineering; Onboard and train new Digital Client Services team members; Create and maintain detailed process and system documentation; Drive process improvement initiatives and AI-enabled workflow adoption; Liaise with Account Managers and Campaign Managers to ensure operational alignment.
Seniority
Director, strategic execution & team enablement
