Lead Patient Services Specialist
Core
Lead a Revenue Cycle Management team by optimizing operations, analyzing call drivers, and driving performance through data-driven insights.
Role type
Senior IC operations lead (Revenue Cycle Management)
Builds
Optimized call center workflows and trained agent teams for healthcare billing services
Domain
Healthcare IT / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Workforce management, process analysis, data analysis, training curriculum development, AI tool integration, cross-functional communication
Preferred skills
Power BI, RingCentral, Level AI, Workforce Management (WFM) platforms
Responsibilities
Forecast agent schedules and specialty shift assignments, analyze departmental processes and operational trends, design and update training workshops based on performance metrics, incorporate AI workflows into daily routines, lead special projects related to client escalations, collaborate with internal leadership and external offshore partners
Seniority
Senior, hands-on IC