Ambulatory Technical Communications Program Manager - Remote
Core
Lead patient appointment and communication activities across Ambulatory Services, overseeing operational strategies, content quality, and deployment of reminders and care gap closure initiatives.
Role type
Senior Technical Communications Program Manager
Builds
Patient appointment reminders, pre-service mailings, proactive care gap closure communications, and multimedia communication operations for external audiences.
Domain
Healthcare / Ambulatory Services
Deliverable
product features
Required skills
Healthcare environment experience, communication strategy development, appointment system knowledge, mailing distribution process management, service recovery strategy implementation, cross-functional project management, business analysis, process improvement, HIPAA compliance, team supervision
Preferred skills
Project Management Professional (PMP) certification, Lean Six Sigma training, academic medicine experience, patient communications development for diverse audiences, Master's degree in Business/Health Administration/Communications
Technologies
Appointment systems, reminder systems, mailing distribution platforms
Responsibilities
Conduct needs assessments and capacity management for patient access optimization, establish and manage communications operations including design and deployment of reminders and mailings, direct analyst team work, investigate and troubleshoot communication issues, implement service recovery strategies, partner with clinics and providers to drive ambulatory access needs, supervise direct and indirect project team members
Seniority
Senior, hands-on IC with supervisory responsibilities