Product Support Specialist 1
Core
Frontline support advocate for medical practices, resolving software issues and guiding workflows to improve patient care.
Role type
Product Support Specialist
Builds
Customer support operations for a cloud-based healthcare platform
Domain
Healthcare technology / Electronic Health Records (EHR)
Deliverable
client delivery
Required skills
software troubleshooting, root cause analysis, ticketing platforms, verbal communication, written communication
Preferred skills
Apple ecosystems, EMR/EHR systems, medical practice experience
Responsibilities
Respond to client inquiries via phone, email, and chat; troubleshoot and resolve software issues; document and track technical issues; collaborate with cross-functional teams; suggest SOP enhancements
Seniority
Entry-level (1–2 years experience)
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