Patient Affairs Navigator Scottsdale Cancer Center
Core
Serve as a trusted point of contact and liaison for special interest patients (public figures, executives, workforce members) to ensure a seamless, coordinated, and exceptional care experience.
Role type
Patient Affairs Navigator (Special Interest Patients)
Builds
Coordinated patient journeys from scheduling to follow-up for high-profile and unique care needs.
Domain
Healthcare / Oncology / Patient Experience
Deliverable
client delivery
Required skills
Independent judgment, discretion, tact, problem-solving, multi-tasking, written communication, organizational skills
Preferred skills
Acute-care hospital experience, Bachelor's Degree
Technologies
Personal software packages
Responsibilities
Respond to referrals of new special interest patients; assist with transportation, lodging, and scheduling; manage patient experience by influencing team members; communicate daily with leadership; report and trend service issues; train staff on patient needs; make independent decisions to ensure positive patient experience.