Customer Experience Meal Order Representative Part Time
Core
Answer inbound room service calls from hospital patients and families, process meal orders, and make outbound calls for missed meals in a centralized call center.
Role type
Customer Experience Meal Order Representative
Builds
Patient meal selections and preferences across multiple facilities
Domain
Healthcare / Hospital Food Services
Required skills
Customer service, oral communication, written communication, listening skills, attention to detail, basic computer skills, multitasking, prioritization, decision making
Preferred skills
Call center experience, food service experience, bilingual skills
Technologies
Cerner (View Only), Banner payment system
Responsibilities
Process all room service related calls and enter daily patient meal selections; Utilize culinary systems to understand modified diets and menu items; Make outbound calls to patients who missed meals; Collect revenue using the payment system in compliance with PCI DSS; Complete daily missed meal reports; Interact with patients, families, and food service staff.