Clinical Service Desk Analyst I
Core
Provides IT clinical application customer support for EHR and related clinical applications in acute and ambulatory care settings, acting as a liaison between clinical teams and IT to facilitate system modifications and ensure technology supports patient care standards.
Role type
Clinical Service Desk Analyst
Builds
Supports organizational vision and direction for EHR applications, design, management, and related workflow
Domain
Healthcare IT / Electronic Health Records
Deliverable
client delivery (via careerplan.io/jobs/R4456682-clinical-service-desk-analyst-i-at-bannerhealth)
Required skills
EHR support, clinical application troubleshooting, incident triage, stakeholder liaison, workflow analysis, patient safety compliance, system modification facilitation, change management
Preferred skills
Cerner experience, PACS knowledge, specific clinical licensure (RN/LPN/PT/OT/RT), healthcare security certifications (CHPA/CPP/ARM/RHIA/RHIT/CHFM/CCS/CPC)
Technologies
Cerner, PACS, problem tracking systems, office applications
Responsibilities
Answer, log, and resolve customer issues via phone, email, and instant message; escalate critical issues to leadership; collaborate with IT and clinical teams to resolve project or system issues; participate in post-implementation change evaluation; act as an advocate to ensure technology solutions support patient care standards and outcomes.
Seniority
Entry-level to Mid-level, hands-on IC