Acute Patient Access Services Representative
Core
First point of contact for patients entering care, handling registration, insurance verification, and financial services.
Role type
Patient Access Services Representative
Builds
Patient intake and registration workflows for hospital departments (ER, Inpatient, OB, Outpatient)
Domain
Healthcare / Hospital Administration
Required skills
Patient registration, insurance verification, financial counseling, EHR data entry, compliance documentation, multi-tasking
Preferred skills
Customer service experience, financial services knowledge, scheduling experience
Technologies
EHR systems, multi-system technology, office software
Responsibilities
Greet patients and verify identity, process registration and collect financial liability, verify insurance eligibility and benefits, ensure documentation compliance, collaborate with clinical teams to optimize patient flow
Seniority
Entry-level to Junior, hands-on IC