Patient Experience Operations Support Program Manager
Core
Proactively identifies opportunities for improvement and recommends solutions to achieve and sustain elevated Patient Experience outcomes by developing innovative strategies, tools, and processes.
Role type
Senior IC operations program manager (patient experience)
Builds
Operational strategies, tools, and processes for patient experience and service excellence
Domain
Healthcare operations and patient experience
Required skills
operational strategy development, data analysis, process improvement, stakeholder management, program implementation, change management, project management, communication, leadership coaching, system-wide standardization
Preferred skills
Master's degree in business or healthcare, experience with healthcare survey platforms
Technologies
healthcare survey platforms
Responsibilities
Conduct on-site visits with patients to observe best practices and provide real-time coaching to leaders; analyze performance data and trends to develop targeted action plans; facilitate leader development sessions; partner with operational leaders to address system-wide challenges; design systems to monitor and sustain performance improvements; develop and implement short and long-range goals and objectives.