Oncology Patient Services Navigator
Core
Guiding patients and families through the complex healthcare journey by coordinating administrative aspects of care, verifying insurance, and managing documentation.
Role type
Patient Services Navigator (Oncology)
Builds
Seamless patient experience and timely diagnosis/treatment coordination
Domain
Healthcare / Oncology
Deliverable
client delivery
Required skills
Patient needs assessment, insurance verification, medical documentation management, appointment scheduling, HIPAA compliance, medical terminology knowledge
Preferred skills
Patient Navigation Certification, Bachelor's degree in related field
Responsibilities
Collaborate with clinical team to identify and remove barriers to care; Gather and complete necessary data/documentation requirements; Utilize phone systems to communicate professionally with patients and providers; Review medical records and test results to determine next steps; Coordinate with physicians to optimize patient outcomes; Manage multiple appointments using scheduling systems