Sr. Extraordinary Service Specialist
Core
Proactively identifies areas for improvement and proposes actionable solutions to achieve and sustain elevated Patient Experience outcomes by developing innovative strategies, tools, and processes.
Role type
Senior strategy and operations consultant (patient experience)
Builds
System-wide extraordinary service strategies, tools, and processes for patients, families, members, and customers
Domain
Healthcare / Patient Experience / Quality Improvement
Required skills
Strategic planning, data analysis, process improvement, change management, coaching, stakeholder management, cross-functional collaboration, problem-solving, leadership influence
Preferred skills
Healthcare experience, related education
Technologies
None stated
Responsibilities
Conduct on-site visits to observe best practices and provide real-time coaching to leaders; Analyze patient experience data and trends to identify improvement opportunities; Develop and drive extraordinary service strategies aligned with organizational goals; Facilitate cross-functional partnerships to identify experience opportunities; Mentor leaders and support provider onboarding improvement strategies; Lead by example to influence change at the facility and support company values.
Seniority
Senior, hands-on IC with strategic scope
