Xfinity Retail Market Manager
Core
Lead and develop a team of retail store managers to drive sales performance, customer experience, and operational excellence across multiple Comcast retail locations.
Role type
Senior Retail Market Manager
Builds
Retail store operations, sales revenue, and customer experience
Domain
Telecommunications / Retail
Required skills
Coaching, Customer Experience (CX), Retail Sales, Team Leadership, Financial Planning, Workforce Management, Change Management, Brand Advocacy, Performance Analysis, Strategic Alignment
Preferred skills
None stated
Technologies
Workforce management tools, sales platforms
Responsibilities
Support and develop a highly engaged sales team across multiple stores; Act as a promoter of the customer experience and Company brand; Lead innovation and change management within the channel; Foster an environment for hiring and developing high-performing employees; Analyze situations to make sound decisions factoring in costs, risks, and impact; Leverage business and talent management tools for optimal staffing; Champion the Company brand and ensure visual readiness in stores; Develop and manage Company sales and profit goals; Execute a successful workforce management strategy; Ensure safety and security requirements are met; Support the company's commitment to inclusion; Partner with onsite leadership regarding training and corporate initiatives; Hold onsite leadership accountable for performance assessment and coaching.
Seniority
Senior, hands-on IC