Sr Technician, NETS Advanced Voice Routing
Core
Diagnosing and resolving complex technical issues across the national network, analyzing system data, and improving troubleshooting processes.
Role type
Senior Network Operations Technician (Advanced Voice Routing)
Builds
Operational stability and efficiency for Comcast's national network
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced troubleshooting, data analysis, ticketing systems (Service Now, Remedy, Sprinkler), root cause analysis, real-time technical support, process improvement, compliance with industry standards, mentoring
Preferred skills
Analytical mindset, technical aptitude, ability to work independently
Technologies
Sprinkler, Remedy TTS, IOP/Service Now, Fetch It Up, ECM
Responsibilities
Perform advanced troubleshooting and data analysis to resolve trouble tickets nationwide; Utilize multiple software systems to investigate and address complex repair and security-related issues; Collaborate with engineers and partners to identify root causes and improve processes; Monitor and report network outages and restoration events; Provide real-time technical support to operations personnel via inbound calls and emails; Train and mentor employees on applications and troubleshooting techniques; Identify customer-reported trends and recommend process improvements.
Seniority
Senior, hands-on IC