Tier 2 NOC Engineer (Hybrid-Nightshift)
Core
Configuring and troubleshooting Masergy solutions to resolve customer technical concerns and ensure maximum network performance and availability.
Role type
Tier 2 Network Operations Center (NOC) Engineer
Builds
High availability network environments for enterprise and small business customers
Domain
Telecommunications / Networking
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TCP/IP and UDP protocols, routing protocols (BGP, IBGP, OSPF), NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS, MPLS, LAN/WAN technologies, router/switch/firewall configuration, circuit management, RFO reporting
Preferred skills
CCNP/CCSP level certification, NSE4-NSE7 certifications, NRS1, Python, Linux, Fortinet NSE 4+
Technologies
Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture, Adva NIDs
Responsibilities
Troubleshoot escalated issues with external customers and network/telecom providers, manage escalations effectively, configure routers/firewalls/switches/APs/NIDs using templates, perform circuit/router/switch/AP/firewall managed service requests, maintain and groom MPLS/VPN/SDWAN underlay transports, investigate and complete reason for outage (RFO) reports, document troubleshooting information in ticket systems, provide hands-on support to Tier 1 for complex troubleshooting, accept call overflows during major outages
Seniority
Mid-level, hands-on IC