Service Expert
Core
Customer service and sales expert for Miele appliances, handling inquiries, order tracking, after-sales support, and upselling services to individual consumers and professional partners.
Role type
Customer Service & Sales Specialist (Call Center)
Builds
Customer satisfaction, direct sales revenue, and premium brand experience for Miele products.
Domain
Home Appliances / Consumer Electronics
Deliverable
client delivery
Required skills
Phone communication, product knowledge, order management, complaint resolution, sales closing, CRM tools, digital literacy
Preferred skills
Experience in call centers, premium retail, after-sales service
Responsibilities
Answering consumer inquiries about products and services, assisting with order tracking and delivery, providing after-sales usage support, handling first-level complaints, selling warranties and accessories, contributing to NPS and direct sales growth.
Seniority
Individual Contributor