Service Technician
Core
Diagnose and repair Miele appliances, perform installations, and manage customer service interactions for domestic and showroom projects.
Role type
Senior IC appliance service technician
Builds
Repaired appliances and completed installations for end consumers
Domain
Home appliances (Miele brand)
Deliverable
physical/clinical work
Required skills
Appliance repair and installation, Accurate diagnosis, Customer service, Inventory and parts management, Workplace and vehicle maintenance, Safety compliance
Preferred skills
Gas certification (G3/G2), Electronics or Electrical Engineering Technicians Diploma, Appliance repair course, Bilingual (French/English)
Technologies
MSD, Mobile Client, Radaro, CRM platforms, Outlook, Apple System, iMessage, Facetime, MS Teams, Excel
Responsibilities
Provide positive consumer interactions, Complete service work and installations, Resolve service challenges based on site findings, Coordinate training and technical communication, Maintain inventory and parts efficiency, Adhere to safety and company policies
Seniority
Mid-level, hands-on IC
