Associate Director, Cluster Commercial Service & Transformation Lead
Core
Lead a future-ready Commercial Service Center for the Hong Kong, Macau, and Taiwan Cluster, establishing operating models, driving automation/AI adoption, and managing a team of 10+ associates to support commercial teams.
Role type
Senior leadership IC (Commercial Operations & Transformation)
Builds
Scalable commercial service center, automated processes, and technology-enabled operations
Domain
Healthcare/Pharmaceutical commercial operations
Required skills
Operating model design, service delivery management, simplification & automation, AI/technology adoption, project management, people leadership, stakeholder management, change leadership, analytical problem solving
Preferred skills
MBA, advanced degree, healthcare/pharmaceutical domain expertise
Technologies
AI tools, digital productivity solutions, automation platforms
Responsibilities
Design and evolve the Cluster Commercial Service Center operating model; Lead end-to-end service delivery and performance management; Drive simplification, standardization, and automation initiatives; Lead a team of 10+ associates and upskill them for future roles; Manage third-party service partners and ensure service quality; Serve as project management lead for strategic programs; Scan external trends and translate them into innovation opportunities and pilots.
Seniority
Senior, hands-on IC with leadership responsibilities
