Associate Director - Field & CRM Engagement
Core
Lead analytics for field execution and brand performance, translating customer insights into actionable field strategies and measuring campaign outcomes for HCPs/HCCs.
Role type
Senior IC Associate Director (Field & CRM Analytics)
Builds
Field execution plans, measurement frameworks, and data-driven insights for US Brand and Field Operations.
Domain
Digital Human Health / Pharmaceutical Commercial Analytics
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Field-effectiveness analytics, Customer engagement measurement, Team leadership, Strategic planning, SQL, Python, AI/GenAI experimentation, Stakeholder management, Data visualization, Cross-functional orchestration, Business process improvement
Preferred skills
MBA/MS/PharmD/PhD, Experience in Pharma/Biotech, Fluency in AI/GenAI tools, Experience with Snowflake/Databricks/AWS/GCP, Consultative mindset
Technologies
SQL, Python, Snowflake, Databricks, AWS, GCP, GenAI, Agentic AI
Responsibilities
Lead a team of 15+ analysts and orchestrate cross-functional insights pods; Assess field force performance and call detailing effectiveness; Develop next-best-action models and field alerting strategies; Design unified analytics layers integrating HCP/HCC and field data; Prioritize work across disease areas and track business value; Drive innovation experiments with GenAI and agentic AI.
Seniority
Senior, hands-on IC with team leadership
